- Audiobook
- 2013
- 6 hrs 42 mins
- IT Governance Publishing Ltd
Title
Ten Steps to ITSM Success
Description
As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series
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Product details
Publisher:
Author:
Title:
Ten Steps to ITSM Success
read by:
Language:
EN
ISBN Audio:
9781787781009
Publication date:
February 6, 2013
Duration
6 hrs 42 mins
Product type
AUDIO
Explicit:
No
Audio drama:
No
Unabridged:
Yes
About the author:
Angelo Esposito is a program manager with Jacobs Technology, and is currently advising the US Navy on its enterprise ITSM transformation. Angelo is a former CIO with over 25 years' experience gained in a variety of sectors including commercial, non-profit and government.
Timothy Rogers is a consultant specialising in service management, governance and continual improvement. Timothy is a former CTO with over 15 years' experience working with high-tech start-ups, financial services firms and large government clients.
