- product-details.type.audio
- 2013
- 6 h 42 min
- IT Governance Publishing Ltd
- Hobbies
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product-details.title-label
Ten Steps to ITSM Success
product-details.description-label
As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series
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product-details.title-label:
Ten Steps to ITSM Success
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product-details.language-label:
EN
product-details.isbn-audio-label:
9781787781009
product-details.publication-date-label:
6 de fevereiro de 2013
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6 h 42 min
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AUDIO
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product-details.about-author:
Angelo Esposito is a program manager with Jacobs Technology, and is currently advising the US Navy on its enterprise ITSM transformation. Angelo is a former CIO with over 25 years' experience gained in a variety of sectors including commercial, non-profit and government.
Timothy Rogers is a consultant specialising in service management, governance and continual improvement. Timothy is a former CTO with over 15 years' experience working with high-tech start-ups, financial services firms and large government clients.
